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Privacy Policy at 4dnewwin

This page explains how we collect, store and protect the details tied to your account, device and support messages, so you can see what happens before you open…

Data UseCookie ChoicesAccount SecurityMalaysia Law

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How this policy works in Malaysia

4dnewwin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, we handle the details you enter, the device signals that help us secure the session, and the messages you send to support. We use that data to verify access, answer requests, keep records and meet legal or audit duties that apply

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in Malaysia. If you open from Johor Bahru or anywhere else in the country, the same policy controls still apply to your record unless a local law, court order or payment check asks for something different. We keep only the details needed to verify access, protect
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the account and manage disputes, and we do not publish wallet history or chat logs. Touch 'n Go, GrabPay, Boost dan FPX entries may appear in your account history, but we treat those records under the same retention and access rules as the rest of your
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file. If you ask for a copy, correction or change, we review it through the contact path below and answer in line with the law that applies.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP ROUTES

Where to send privacy requests

The cleanest way to reach us is through the account channel tied to your profile, because it lets us match your request to the right records without delay.

Account message Send your request from the secure message area in your account so we can match it to the right profile before we touch any record. That keeps the process tidy and reduces back-and-forth.

Email request If email is easier, send the same request from the address linked to your account. Tell us what you want corrected, copied or removed, and we will explain what the law lets us do.

Case follow-up When a request needs extra checking, we will open a case note and ask for the minimum detail needed to verify you. You will get the next step through the same channel you used first.

DATA CARE

How we handle your records

We handle privacy matters with plain steps: collect only what supports access, payment checks and support replies; keep logs for security; and limit who can see them.

Collected details

We collect the details you type for sign-in, the records linked to deposits and withdrawals, and technical signals that help us spot misuse. We do not ask for extras unless a legal or security check requires them.

Cookie signals

Cookies and similar signals remember session state, keep pages moving after login and help us notice unusual access. They do not replace your password, and you can change browser settings if you want fewer stored signals.

Access controls

Account access is limited to staff or service partners who need the data to verify you, process a request or handle a payment check. We log sensitive actions so a change can be traced if needed.

Retention

We keep records only as long as needed for account handling, dispute support, audit duties and legal timing. When the reason for holding them ends, we delete, mask or archive them under the rule that applies.

Corrections

If your email, phone or wallet detail changes, send the corrected version through support and we will update the record after checking it. If a mistake came from our side, we will note that in the case file too.

Contact path

For any question about this policy, use the same account route or email path shown in Support. Tell us what you want copied, changed or explained, and we will reply after identity checks are complete.

Questions about this Privacy Policy

If you want to know what we keep, why we keep it or how to ask for a change, this section gives the short version. We keep the wording plain so you can see which details are collected, how long they stay in our records and when local law may affect access. If something in your account looks wrong, use the contact route above and we will check it against the policy.

We collect the details you enter for account setup, the records needed for wallet checks, and the technical signals that help us keep sessions secure. We do not ask for anything that is not needed for those purposes.

We keep records to verify your identity, process requests, settle disputes, meet legal duties and protect the account from misuse. Where a record is no longer needed, we reduce or remove it under the applicable rules.

Yes. Send the corrected detail through the support route linked to your account, and we will check it against the records we hold. If a legal or security check is needed, we will tell you first.

Cookies and similar signals help us remember session state, detect unusual access and keep your login flow stable. You can adjust browser settings, but some parts of the site may need those signals to work properly.

Only staff or service partners who need the data for account handling, security, payment checks or support can access it. We limit access and log sensitive actions so we can trace changes if needed.

Use the account message route or the email path listed in Support. Tell us what you want to change, copy or ask about, and we will reply after we verify your identity.

Privacy Policy at 4dnewwin

Where to send privacy requests

How we handle your records

Collected details

Cookie signals

Access controls

Retention

Corrections

Contact path

Questions about this Privacy Policy

01 What details do you collect?

02 Why do you keep my records?

03 Can I ask for corrections?

04 Do cookies affect this policy?

05 Who may see my details?

06 How do I contact you about privacy?

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